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AWS Customer Survey Form
Company Name:
  
Contact:
  
Phone:
  
Email:
  

Order Processing
Absolutely
Sometimes
Never
When calling AWS, my calls were answered in a reasonable period of time.
The person answering the phone was friendly and courteous.
If a service call is necessary, the work is completed by the date promised.

Service Department
Absolutely
Sometimes
Never
AWS service technicians are knowledgable about the work they are performing.
The service technicians from AWS were friendly and courteous.
The service technician thoroughly explained the work that he completed before leaving.
The area the technician worked in was left neat and clean.
The technicians communicated their knowledge about their products well.
The service department at AWS does a good job of following up after a job has been completed.

New Installations
Absolutely
Sometimes
Never
AWS Account Executives are knowledgable and professional.
Our system was designed to meet our specific needs.
Our system was installed on schedule.
When completed, the work looked very professional.
I am satisfied with the equipment purchased.
Overall, I was pleased with the job AWS performed for my company.

Other Comments
Yes
No
Maybe
Based on our performance, would you recommend AWS to others?

Referrals
How did you hear about us?
If by referral, please tell us who referred you so that we may thank them.

Additional comments on how we may improve service.

Other Comments
Yes
No
Would you like someone to contact you regarding this Customer Satisfaction Survey?